ADVERSE REACTION
What to do if you have an adverse reaction.
All the treatments we carry out and products we use are considered safe, however, no treatment is without risk and on very rare occasions can cause an allergic reaction or irritated skin.
Allergies are very common. They are thought to affect more than 1 in 4 people in the UK at some point in their lives. Your well-being is our priority and one reason why we ask about your health status and why it’s important that you tell the salon/therapist about any medical conditions that might impact your treatment. Most allergic reactions are mild, but occasionally can also be severe. Medical assistance should always be sought for any severe problems. We are always available for help and advice on actions you can take to address a mild reaction. If you pop into one of our branches or take a picture and send it to us, it will help us to assist you in both the short term and future. Essentially there are two types of skin reaction. Allergic contact dermatitis involves your immune system. Symptoms from this type of reaction include hives, itching, swelling, and redness. Another type of reaction is known as irritant contact dermatitis that causes damage to your skin in the area of the treatment. These symptoms include itching, stinging, burning, or even blisters at the site Priority actions Severe reaction
1. Seek immediate advice from a medical professional for any severe reactions.
2. Contact the Salon to advise us when you are able.
3. A member of the management team will contact you within 24hrs.
4. Management will investigate your treatment plan and carry out a root cause analysis.
5. Management will contact you again to advise you of the outcome of the investigation with 72 hours of the matter being raised. Mild reaction
Things to do following an allergic reaction. There are several medicines available to help control symptoms of allergic reactions, including
• antihistamines – these can be taken when you notice the symptoms of a reaction, or before being exposed to an allergen, to stop a reaction occurring • decongestants – tablets, capsules, nasal sprays or liquids that can be used as a short-term treatment for a blocked nose
• lotions and creams, such as moisturising creams (emollients) – these can reduce skin redness and itchiness
• steroid medicines – sprays, drops, creams, inhalers and tablets that can help reduce redness and swelling caused by an allergic reaction.
Contact info Hemel - Watford- Email- info@thelashloungesalons.com
PRIVACY POLICY
Type of information we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
We/Wix uses cookies for important reasons, such as:
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To provide a great experience for visitors and customers.
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To identify registered members (users who registered on our site).
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To monitor and analyze the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
In general, the cookies which are initially placed on our website may be categorized as essential cookies.
3rd Party Services/Apps
It's important to note that third-party services, such as Google Analytics or other applications on this site may place cookies or other tracking technologies through Wix´s services, These services may have their own policies regarding how they collect and store information.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Withdraw consent. Ask Questions.
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If you don’t want us to process your data anymore or If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@thelashloungesalons.com or send mail to:
16 The Queen's Square
Adeyfield
Hemel Hempstead
HP2 4ES
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